Refer a participant to Heart-Via Care
At Heart-Via, we make the referral process simple and efficient, ensuring participants receive the support they need without delay. We welcome referrals from a variety of sources and are committed to providing personalised, compassionate care.
Who can refer?
Most referrals come from participants, family members, support coordinators, plan managers and healthcare professionals. We also welcome self-referrals from people looking for NDIS, Support at Home or private support services.
How to refer a participant
We accept referrals through our online referral form, by phone or by email. We aim to respond quickly and make the process as easy as possible for participants, families and referring professionals.
What happens after you refer someone?
Referral received
We review the referral and contact you within one business day.
Initial discussion
We talk about the participant's goals, support needs and funding.
Meet and plan
We arrange an initial meeting and create a personalised support plan.
Support begins
We match the participant with a suitable support worker and commence services.
Ongoing support
We regularly check in to ensure the support continues to meet the participant's needs.
Why choose Heart-Via?
At Heart-Via Care, we believe every person deserves support that is respectful, reliable and centred around their individual goals. We take the time to understand each participant and build genuine relationships based on trust. Whether someone is receiving NDIS funding, Support at Home funding or private services, our focus is always on promoting independence, dignity and meaningful outcomes.